Track Your Order
Want to know where your order is? Here is how to get an update:
Option 1 - WhatsApp Us (Fastest)
Send your order number to our WhatsApp and we will give you a real-time update within minutes:
Option 2 - Email Us
Email help@kenyakart.co.ke with your order number and we will respond within 1-2 business hours.
Shipping Notification
When your order ships, you will receive a notification via email or WhatsApp with courier tracking details.
What You Need
- Your order number (found in your order confirmation email)
- The phone number or email used at checkout
Estimated Delivery
- Nairobi CBD and environs: Same-day or next-day delivery
- Other Nairobi areas: 1-2 business days
- Major towns (Mombasa, Kisumu, Nakuru, Eldoret): 2-4 business days
- Rural and remote areas: 3-7 business days
Customer service: Monday to Friday, 9:00 am to 5:00 pm.