FAQ

Frequently Asked Questions

Orders & Payment

How do I place an order?

Browse our store, add items to your cart, then proceed to checkout. You can pay via M-Pesa, Visa, or Mastercard.

What payment methods do you accept?

We accept M-Pesa (Safaricom), Visa, and Mastercard. All payments are processed securely.

Can I change or cancel my order?

Orders can be changed or cancelled within 2 hours of placement. Contact us immediately at help@kenyakart.co.ke or WhatsApp.

Delivery & Tracking

How long does delivery take?

Nairobi: 1–2 business days. Other major towns: 2–4 business days. Rural areas: up to 7 business days. See our Shipping Policy.

How do I track my order?

You will receive tracking details via email or WhatsApp once your order is dispatched.

Do you deliver outside Nairobi?

Yes, we deliver to all 47 counties across Kenya.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for unused items in original packaging. See our Refund Policy.

How long does a refund take?

Refunds are processed within 5–7 business days via M-Pesa once your return is received.

Products

Are your products genuine?

Yes, all Kenya Kart products are sourced from verified suppliers. We do not sell counterfeit goods.

Contact & Support

How do I contact Kenya Kart?