Terms of Service

Terms of Service

Last updated: June 2026 — These terms are governed by the laws of Kenya

Welcome to Kenya Kart. By accessing or using our website at kenyakart.co.ke and placing an order with us, you agree to be bound by these Terms of Service.

1. About Kenya Kart

Kenya Kart is an online retail store operating in Kenya, offering Electronics, Fashion, Home Goods, and more.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age, a Kenya resident or purchasing for delivery within Kenya, and providing accurate information.

3. Products and Pricing

All prices are in Kenyan Shillings (KES). We reserve the right to update prices or withdraw products without prior notice. In the event of a pricing error, we will contact you before processing.

4. Orders and Contract

A contract is formed when we send you an order confirmation. We reserve the right to cancel orders at our discretion — you will receive a full refund if we cancel.

5. Payment

We accept M-Pesa (Safaricom), Visa, and Mastercard. All transactions are processed securely.

6. Delivery

We deliver across Kenya. Delivery timelines vary by location and are displayed at checkout. Kenya Kart is not responsible for delays caused by couriers, customs, or events outside our control.

7. Returns and Refunds

Governed by our Refund Policy, which forms part of these Terms.

8. Intellectual Property

All content on this website is the property of Kenya Kart or its licensors. You may not reproduce or use any content without our written permission.

9. User Conduct

You agree not to use the site for unlawful purposes, submit fraudulent orders, attempt unauthorised access to our systems, or disrupt our website or services.

10. Limitation of Liability

To the extent permitted by the Consumer Protection Act, 2012, Kenya Kart is not liable for indirect or consequential losses. Our total liability shall not exceed the amount paid for the specific order.

11. Data Protection and Privacy

We process your data under Kenya’s Data Protection Act, 2019 solely to process orders and communicate with you. We do not sell your personal information.

12. Governing Law

These Terms are governed by the laws of the Republic of Kenya. Disputes shall be subject to the jurisdiction of the courts of Kenya.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of our website constitutes acceptance of updated terms.

14. Contact Us