Shipping Policy

Shipping Policy

Last updated: June 2026

Kenya Kart sources products from both local Kenyan suppliers and trusted international dropshipping partners. Delivery times differ depending on where your item is stocked — we clearly label this on every product page so you always know what to expect before you order.

1. Two Types of Stock — Know Before You Order

Local Kenyan Stock

Products sourced from suppliers based in Kenya. These ship fast.

  • Nairobi CBD and environs: Same-day or next-day delivery
  • Other Nairobi areas: 1-2 business days
  • Major towns (Mombasa, Kisumu, Nakuru, Eldoret, etc.): 2-5 business days
  • Rural and remote areas: 3-7 business days

International Stock (Ships from Overseas)

Some products ship directly from our international warehouse partners. These items are clearly marked as Ships Internationally on the product page.

  • Estimated delivery to Kenya: 7-21 business days
  • Delivery may take up to 30 days in some cases due to customs clearance
  • Full tracking information is provided once your order is dispatched

Why do we offer international products? They give you access to a much wider range of items at lower prices not readily available locally in Kenya. If you need something urgently, choose a locally stocked item instead — these are clearly marked on the product page.

2. Shipping Fees

Shipping fees are calculated at checkout based on your location and order weight. The exact fee is displayed before you complete your purchase.

Free shipping promotions are offered from time to time — check our homepage for current offers.

3. Order Processing

Orders are processed Monday to Friday, 9:00 am to 5:00 pm. Orders placed after 3:00 pm or on weekends and public holidays will be processed the next business day.

You will receive an order confirmation email once your order is placed, and a shipping notification with tracking details once your order has been dispatched.

4. Order Tracking

Once your order is dispatched, you will receive tracking information via email or WhatsApp. You can also visit our Track Your Order page at any time.

5. Customs and Import Duties (International Orders)

International shipments may be subject to Kenyan customs inspection and clearance, which can occasionally cause delays beyond our estimated delivery times. Kenya Kart is not responsible for customs delays. In the rare case that import duties are charged on your parcel, these are the responsibility of the buyer.

6. Damaged or Lost Parcels

If your order arrives damaged, please photograph the packaging and the item and contact us within 48 hours of delivery at help@kenyakart.co.ke or via WhatsApp at +254 716 957 176.

For lost parcels, please contact us within 7 days of the expected delivery date and we will investigate with the courier or supplier.

7. Delivery Attempts

Our courier will attempt delivery to your specified address. If delivery is unsuccessful, you will be contacted to arrange re-delivery. Kenya Kart is not responsible for failed deliveries due to incorrect address details provided at checkout.

8. Public Holidays

Deliveries are not made on Kenyan public holidays. Orders placed before or during public holidays may experience short delays.

9. Contact Us

For any shipping enquiries, please reach out to us: